FAQs

You can change or update your order as long as it has not been packed and/or shipped. Just send us an email at support@brealhair.co.uk with your order number, and we will do our best to accommodate any changes.

We currently ship everywhere in the Uk and other neighboring countries, as well as Canada and the United States. If you have any questions or suggestions, feel free to reach out to us!

We are unable to add items to orders after they have been placed. However, you can always place another order with your missing item. But you have a small window to have them delivered together.

Please carefully read our return policy. You have the right to return or exchange your order within 30 days from the day in which the goods was delivered to you. Do not return the package without giving prior notice via email. To return an item, simply email us at support@brealhair.co.uk, tell us your order number and the reason for your return. Our customer service will guide you through the quick process. For more information visit our Shipping and Returns page. Please also bear in mind that shipping goods back and forth generates greenhouse gases that are accelerating climate change. Which goes against B-Real Hair’s mission. So we encourage you to choose your items carefully to avoid unnecessary returns.

If you receive an item that is damaged or defective upon arrival, please message us immediate. It is important that you contact us before returning the item, so that we may assist you with return charges. If you don’t contact us prior to shipping the item back to us, you will be responsible for all return charges.

No, returns costs will have to be paid by the customer. We do, however, refund the costs for the initial shipping. For more information, please carefully read our return policy.

For a complete refund, make sure the seals of the product you want to return are unbroken, and packed neatly in the original packing, including all materials. You are welcome to repackage your return package in our packaging.